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Who can I adopt?

To receive reimbursement under this program, the child you adopt must be under age 18 and not your stepchild.

You can also adopt someone of any age who is physically or mentally unable to care for him or herself.

When do I become eligible?

You are eligible to participate in the program from your first day of work at Hess.

Am I eligible?

You are eligible to participate in the program if you are a regular full-time employee working 30 or more hours per week. If both you and your spouse work at Hess, only one of you can request reimbursement for adoption-related expenses under this program.

STD kicks in after five days. Does that mean that if I’m sick (bad cold or the flu, for instance) and need to be out four or five days, I do not have to contact the leave administrator until it goes beyond five days?

Correct. You only have to call the leave administrator on the sixth day out.

Does the Short-Term Disability (STD) program cover three months of maternity leave at 100 percent salary?

No, unless you were disabled for three months. You only get full pay for the first three months of maternity leave if you are disabled and approved for the full three months of leave. The leave administrator will approve eight weeks of disability for maternity leave (regardless of the type of delivery). You can also take an additional eight weeks of Paid Family Leave for child-bonding time at 100 percent of pay. For more information on Paid Family Leave, click here.

What is LiveHealth Online?

LiveHealth Online is a service provided by Anthem where you can access a board-certified doctor at any time of day, wherever you are. You can have face-to-face conversations with a doctor on your computer or mobile device. It’s medical advice the moment you need it. And it costs the same or less than you’d pay for a regular doctor visit.

What happens to my medical coverage if I terminate employment with Hess?

You will automatically receive medical coverage for 30 calendar days after your termination date. After that period, you have the opportunity to enroll in COBRA, which can extend your medical coverage for up to 18 months. If you elect COBRA, you will have to pay the full cost of coverage (there will be no company subsidy).

I’ve just received bad news that I have a disease and want to find out more about it. What resources are available?

Hess offers a variety of resources including Health Advocate and the Employee Assistance Program.

When should I go to the emergency room (ER), and when should I go to an urgent care center?

You should go to the ER if you are experiencing a life-threatening emergency, such as lots of pain or bleeding, a broken bone, trouble breathing, sudden or worsening symptoms or risk of death. If you need urgent care for such things as cuts and scrapes, colds, bronchitis, strep throat or other infections, visit a retail clinic or urgent care center. Go to anthem.com to find an in-network facility. Review the ER vs Urgent Care flyer as a reference to know where to go for certain types of care.

In an emergency, will my out-of-network hospital stay be covered?

In a true life-threatening emergency, emergency services provided by an out-of-network hospital emergency room will be processed at the in-network level. In a non-emergency or urgent care situation, check to see if the hospital is in network by calling Anthem before receiving care. If you use an out-of-network hospital for a non-emergency, the charges will be processed at the out-of-network benefit level. Keep in mind that you would be responsible for any charges above the maximum allowed amount established by Anthem. For more information, see the Summary of Benefits and Coverage.