What is LiveHealth Online?

LiveHealth Online is a service provided by Anthem where you can access a board-certified doctor at any time of day, wherever you are. You can have face-to-face conversations with a doctor on your computer or mobile device. It’s medical advice the moment you need it. And it costs the same or less than you’d pay for a regular doctor visit.

What happens to my medical coverage if I terminate employment with Hess?

You will automatically receive medical coverage for 30 calendar days after your termination date. After that period, you have the opportunity to enroll in COBRA, which can extend your medical coverage for up to 18 months. If you elect COBRA, you will have to pay the full cost of coverage (there will be no company subsidy).

I’ve just received bad news that I have a disease and want to find out more about it. What resources are available?

Hess offers a variety of resources including Health Advocate and the Employee Assistance Program.

When should I go to the emergency room (ER), and when should I go to an urgent care center?

You should go to the ER if you are experiencing a life-threatening emergency, such as lots of pain or bleeding, a broken bone, trouble breathing, sudden or worsening symptoms or risk of death. If you need urgent care for such things as cuts and scrapes, colds, bronchitis, strep throat or other infections, visit a retail clinic or urgent care center. Go to anthem.com to find an in-network facility. Review the ER vs Urgent Care flyer as a reference to know where to go for certain types of care.

In an emergency, will my out-of-network hospital stay be covered?

In a true life-threatening emergency, emergency services provided by an out-of-network hospital emergency room will be processed at the in-network level. In a non-emergency or urgent care situation, check to see if the hospital is in network by calling Anthem before receiving care. If you use an out-of-network hospital for a non-emergency, the charges will be processed at the out-of-network benefit level. Keep in mind that you would be responsible for any charges above the maximum allowed amount established by Anthem. For more information, see the Summary of Benefits and Coverage.

My spouse or domestic partner is eligible for coverage through her employer. Can I enroll her under the Hess Medical Plan or is there a penalty?

You can enroll your spouse or domestic partner in a Hess Medical Plan regardless of whether she has coverage available through her employer’s plan. Unlike many other companies, Hess does not charge a penalty or higher premium rates for spouses or domestic partners if they are eligible under their employer plan.

Are there any pre-existing limitations under the Hess Medical Plan?

No. Pre-existing conditions are covered under the Hess Medical Plan.

Can I enroll in the Hess dental or vision plan if I’m not enrolled in the medical plan?

Yes, you can enroll in dental if you’re not enrolled in medical since dental is a separate election. However, vision is included with medical, so you would need to elect medical to get vision coverage through Hess.

What are all the network names?

  • Medical: National BlueCard PPO
  • Vision: Blue View Vision
  • Pharmacy: National Plus
  • Delta Dental:
    • Delta Dental PPO (generally offer lowest contracted rates and greatest cost savings)
    • Delta Dental Premier (offer contracted rates that help you save).

What is the name of the Anthem medical and vision network for Hess?

Hess uses the National BlueCard PPO network for medical and Blue View Vision network for vision.

This website provides highlights of the Hess Corporation benefits plans and programs for 2022. If there is any discrepancy between the information provided on this website and the official plan documents, the official plan documents will govern. Hess reserves the right to amend or terminate the plans at its discretion at any time.